Drives Literature Fulfillment

We are driven to have our services be of the same high quality as our products and would like to know how we are doing. We appreciate your feedback.

1.

Was the literature request form easy to find on www.yaskawa.com?

 
5 4 3 2 1 N/A
Extremely Easy

        Extremely Difficult

  

2.

Was the literature request form easy to use?

 
5 4 3 2 1 N/A
Extremely Easy

        Extremely Difficult

  

3.

How are your literature orders usually placed?

 
Yaskawa Website Phone Fax Email Other:

4.

How was this order placed?

 
Yaskawa Website Phone Fax Email Other:

5.

How often do you place literature orders?

 
Once a Week Once a Month Once Every 3 Months Other:

6.

Did we have the literature you were looking for?

 
Yes No. Explain:

7.

Did you receive an email notification that the literature was shipped?

 
Yes No Unknown

8.

Were you satisfied with the information in the email notification?

 
Yes No. Why?:

9.

Did the delivery time match your expectations?

 
Yes No. Why?:

10.

Was the literature received in good condition?

 
Yes No. Why?:

11.

Did the received literature match your order?

 
Yes No:

12.

What was your level of satisfaction with the Drives Literature Fulfillment process?

 
5 4 3 2 1
Extremely Satisfied

    Extremely Dissatisfied

Please let us know of any process or situation that you think needs improvement...Anything! (Optional)

Please provide the following

Email: (Optional)

Literature Order#: (Optional)

 

 

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