Yaskawa America Inc. Training Feedback Survey

At Yaskawa America Inc., quality is very important to us. We strive for quality in our products, quality in our practices and quality in our programs. Our goal is to continuously improve our training programs to ensure that what we are teaching is relevant and important to our students. To better serve you, we would like to know your opinion on the items listed here.

Please indicate the extent to which you agree or disagree with the following statements about the training class you attended.

If a question does not apply to you, or you do not wish to comment, please mark NA. Please do not leave any questions blank. If you have any questions about this survey, please contact our Training Customer Relationship Center at 1-800-YASKAWA (press 4, then press 1).

Your Information (*required information)

First Name*

Last Name*

Company*

Address*

City*

State*

Zip*

Name of class you attended*

Date of class you attended*

Instructor(s)*

Your information (Part 2)

1.	Please tell us which type of organization you represent.

2.	Please tell us the function that best describes your role within your organization.

3.	Which reason comes closest to why you attended this training class?

4.	How did you learn about Yaskawa training and this class in particular?

	(Select all that apply.)
	From a previous experience with Yaskawa training
	By visiting the Yaskawa website
	By reviewing Yaskawa Product Literature
	A recommendation from a Yaskawa employee
	A recommendation from a Yaskawa Distributor employee
	A recommendation from other engineers at my company
	A recommendation from other engineering colleagues
	Other:

5.	May we contact you to discuss your responses?

How satisfied are you with these aspects of enrolling in the class?

1- I am extremely dissatisfied ........ 10- I am extremely satisfied

6.	How would you rate the class enrollment procedure?

7.	How easy is it to get in contact with Technical Training Services via telephone?

8.	How easy is it to get in contact with Technical Training Services via e-mail?

9.	How would you rate the information on the website in answering your questions about the training class?

10.	How would you rate the information provided by the training coordinator in answering your questions about the training class?

11.	How would you rate the travel information on the website in answering your questions about traveling to the training class?

How satisfied are you with the Presentation and Documentation of the class?

1- I am extremely dissatisfied ........ 10- I am extremely satisfied

12.	How would you rate the appearance of the presentation slides?

13.	How would you rate the understandability of the information on the slides?

14.	How would you rate the amount of information inside the printed training document?

15.	How would you rate the depth of information inside the printed training document?

16.	How would you rate the usefulness of other documents distributed in class (CDs, instruction manuals)?

17.	How would you rate the organization of the class?

How satisfied are you with the topics covered in the class?

1- I strongly disagree ........ 10- I strongly agree

18.	Were the topics covered in class what you expected?

19.	Would you consider the demonstrations performed in class "real world"?

20.	Were the topics covered directly related to your job duties?

How satisfied are you with the Training Equipment?

1- I am extremely dissatisfied ........ 10- I am extremely satisfied

21.	How would you rate the usefulness of the demo unit used in class?

22.	How would you rate the amount of access you had to the demo unit during class?

23.	How would you rate the amount of tools (hand tools, meters, scopes, calculators, other equipment) in class?

24.	How would you rate the amount of access you had to the tools during the class?

How satisfied are you with the Training Facilities?

1- I am extremely dissatisfied ........ 10- I am extremely satisfied

25.	How would you rate the comfort of the training room?

26.	How would you rate the "learning atmosphere" of the training room?

27.	How would you rate the quality of food provided for the breakfast snack?

28.	How would you rate the quality of the food provided for lunch?

How satisfied are you with the instructor? (Part 1)

1- I strongly disagree ........ 10- I strongly agree

29.	Would you consider the instructor a good "teacher"?

30.	Would you consider the instructor a good "engineer"?

31.	Would you consider the instructor a good "speaker"?

How satisfied are you with the instructor? (Part 2)

1- I am extremely dissatisfied ........ 10- I am extremely satisfied

32.	How would you rate the instructor's ability to explain complicated topics?

33.	How would you rate the instructor's ability to answer impromptu questions during class?

34.	How would you rate the amount of individual attention given by the instructor?

How would you compare Yaskawa training classes with those you have attended from the competition?

Please answer the questions in this section if you have attended a Drives or Motion training class from a competitor of Yaskawa. If you have not attended a competitor's class, please answer NA to each question.

1- I strongly disagree ........ 10- I strongly agree

35.	Yaskawa training facilities are better than the competition.

36.	Yaskawa has more demo units and tools in class.

37.	Yaskawa has a better training document used in class.

38.	Yaskawa has more exercises in class.

39.	Yaskawa has more interaction between instructor and student.

40.	More learning occurred in the Yaskawa training class.

41.	Yaskawa training classes are a better value than the competition.

42.	The Yaskawa training website has more information than the competition.

43.	Yaskawa covered more topics directly related to my job than the competition.

Your overall opinion of this class

1- I strongly disagree ........ 10- I strongly agree

44.	Does this class teach you things you need to know to do your job, or do your job better?

45.	Was it worth the time and money to come to this class?

46.	Will you recommend this class to other associates at your company?

47.	Will you attend other Yaskawa training classes based on this training experience?

Additional comments about the training class

48.	If you have any additional comments about the training class, please provide them here.

Your overall opinion of Yaskawa America Inc.

1 - I am extremely dissatisfied

10 - I am extremely satisfied

49.	How satisfied are you with Yaskawa America Inc. overall?

Your opinion of this survey

1 - Way too long

10 - Just right

50.	What is your opinion on the length of this survey?