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Yaskawa Electric America Drives Product Feedback Survey
Instructions
At Yaskawa Electric America, quality is very important to us. We strive for quality in our products, quality in our practices and quality in our programs. Our goal is to continuously improve our products to better serve our customer's needs. To better serve you, we would like to know your opinion on the items listed here.Please indicate the extent to which you agree or disagree with the following statements about the product you received training on.If a question does not apply to you, or you do not wish to comment, please mark NA. Please do not leave any questions blank. If you have any questions about this survey, please contact our Training Customer Relationship Center at 1-800-YASKAWA (press 2, then press 4).
Your Information (*required information)
First Name*
Last Name*
Company*
Address*
City*
State*
Zip*
Phone*
Fax*
Email*
Name of class you attended*
Date of class you attended*
Instructor(s)*
Your information (Part 2)
1.
Please tell us which type of organization you represent.
2.
Please tell us the function that best describes your role within your organization.
3.
Which reason comes closest to why you attended this training class?
4.
Which category best describes the business or industry in which you work?
5.
May we contact you to discuss your responses?
Information about the Product
6.
How much information did you have about this Yaskawa product (from advertisements, our website, our salesperson, or other people that have used the product) before you learned about it in this training class?
7.
Please indicate where you obtained the Yaskawa product information referred to in the previous question?
Customer Expectations
Please tell us your opinion, based on the data that you had gathered prior to attending this training class, about product quality, product reliability and product user friendliness.Definitions:Product Quality - a degree of excellence as compared to similar productsReliability - a product attribute of repeated performance on successive trials1-very low ........ 10-very high
1
2
3
4
5
6
7
8
9
10
NA
8.
What was your opinion of the quality of this Yaskawa product, before you learned about this product in class?
9.
What was your opinion of the reliability of this Yaskawa product, before you learned about the product in class?
10.
What was your opinion of the user friendliness of this Yaskawa product, before you learned about this product in class?
Perceived Quality and Reliability
Please tell us your opinion about product quality, product reliability and product user friendliness now that you have worked with the product in class.Definitions:Product Quality - a degree of excellence as compared to similar productsReliability - a product attribute of repeated performance on successive trials1-extremely dissatisfied........ 10-extremely satisfied
11.
How satisfied are you with the quality of this Yaskawa product?
12.
How satisfied are you with the reliability of this Yaskawa product?
13.
How satisfied are you with the user friendliness of this Yaskawa product?
14.
How satisfied are you with how well this Yaskawa product meets the needs of your customer's applications?
Perceived Value
15.
The price of this Yaskawa product is in line with its level of quality. If your answer is 6 or higher, please skip to question 17
16.
Do you consider the price of this Yaskawa product to be high or low based on its level of quality?
17.
The price of this Yaskawa product is in line with competitors' products of the same quality level. If your answer is 6 or higher, please skip to question 19
18.
Do you consider the price of this Yaskawa product to be higher or lower compared to the competitors' products of the same quality level?
Additional Comments about the Product
19.
If you have any additional comments about the product, please provide them here.
Doing Business with a Drives Company
Please indicate how important it is for a drives company you do business with to have these attributes.1-not important at all........ 10-extremely important
20.
After purchase telephone product support
21.
After purchase telephone product support 24 hours, 365 days
22.
After purchase field support
23.
Comprehensive product information available on the website
24.
A high quality product training program
Customer Loyalty
25.
Imagine a situation where another manufacturer would provide a similar product to you. What is the likelihood that you would switch from this Yaskawa product?
26.
How likely are you to recommend this Yaskawa product to someone else?
Rate the Drive Features
Here is your chance to tell us your opinion on the usefulness of various drive features. Please tell us which ones are most important and which ones you have no use.1-this is not important at all........ 10-this is extremely important for me
27.
Simple keypad (hmi) controls
28.
Simple installation and start up procedure
29.
Powerful programmability
30.
Network communication capabilities
31.
The ability to copy and store drive parameters on a computer
32.
Tripless operation
33.
Torque control
34.
Torque at zero speed
35.
Dynamic Braking
36.
Line regeneration
37.
Closed Loop Flux Vector Control
38.
Open Loop Vector Control
39.
Quiet motor operation
40.
Reduced drive input harmonics
41.
Affordable price
42.
Off the shelf availability
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