Yaskawa Services As part of Yaskawa’s outstanding Customer Satisfaction Program, Yaskawa offers a wide variety of help and support to ensure that Yaskawa products run effectively and efficiently. In doing so, Yaskawa provides the following services including technical support, technical training, a parts and distribution center, a repair and modification center, field engineering services, extended warranties, preventative maintenance and retrofits. Technical Support Yaskawa’s Technical Support utilizes certified engineers to answer all of your questions quickly and effectively. These engineers are supported by an online global knowledgebase that can be accessed by the customer through the support section on this website. Technical Training Yaskawa provides standard and customized courses on all products by taking advantage of  a “learn by doing” philosophy, emphasizing “hands-on” activities and demonstrations. Yaskawa features a variety of training programs from factory training to on-site to live Web classes as well as eLearning Modules. Parts Distribution Center Recognizing the growing need for Users and OEMs to move processes and products worldwide, Yaskawa supports local User and OEM part needs regardless of product origin. The Parts Distribution Center stocks over 6,000 items for general use and specific customers including parts for products over 30 years old. It ships over 96% of requests on a same-day basis and its 24/7 operations ensure minimum downtime. Since maximizing uptime is critical, Yaskawa has the broadest range of exchange inventory which can be shipped at any time to any location. Yaskawa’s high regard for quality enables them to support your investment with the largest inventory of factory-authorized replacement parts. Repair/Modification Center Yaskawa maintains a certified repair-modification center that uses approved parts, procedures, and testing to renew your equipment. Normal repair/return cycles average six days, while 48-hour emergency turnaround service is also available. Depending on the nature of the repair, there are several repair options including standard, rush, emergency and immediate exchange. Orders for new material requiring special modifications are processed through the same facility to provide the fastest response to customer needs. Electronic equipment is repairable for as long as parts or economical modifications are available. Our commitment to customers and products enhances the investment made in Yaskawa products. Field Engineering Services Yaskawa’s local resources have global depth, whenever and wherever needs arise. Design, system integration, and field repair assistance are handled locally by trained engineers and technicians. Yaskawa application engineers offer phone consulting, as well as on-site assistance to get the maximum benefit from your installation. Multi-national projects with distributed design and build locations can depend on careful integration via the Yaskawa network. Customers are able to handle more projects or bring them online faster by utilizing Yaskawa’s resources. Whether the need is for emergency service or international project coordination, customers worldwide depend on Yaskawa. Extended Warranty Although Yaskawa provides the highest quality products, demanding applications may result in periodic service issues. So Yaskawa offers various types of warranties such as service contracts, “parts only” contracts and extended period contracts to guarantee investment protection. Preventative Maintenance Yaskawa can provide back-up support to assist with preventative maintenance requirements. Whether it be a scheduled visit from a certified engineer or simply identifying the problem and providing advice on reducing maintenance costs, Yaskawa is there to help. Retrofits Yaskawa offers the largest range of easily installable retrofit kits for legacy products. When replacement components are necessary, we can assist you in retrofitting with turnkey solutions centered on maximizing uptime to extend the life of your machine. Customer Satisfaction Management To ensure that our support continues to receive the highest quality ratings for customer satisfaction, we conduct annual customer surveys. These surveys cover all facets of a customer’s experience, but predominantly focus on after-sale support services and customer care. Yaskawa presents the results to every associate assigning improvement teams to the issues, creating action plans for improvement, getting approval from top management and monitoring the results. The Yaskawa Quality Experience means that every point of contact with our customers has to be the best possible. Using mySAP CRM to Enhance Customer Satisfaction In an attempt to understand our customers better and enhance their satisfaction, Yaskawa is proud to announce that it has partnered with mySAP CRM. The Customer Relationship Management (CRM) software is about acquiring and retaining customers, improving customer loyalty, gaining customer insight, and implementing customer-focused strategies. It helps make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness, streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs. Read More

"When you call Yaskawa you talk to people who are friendly and helpful, people who make you feel like they're glad you called. Yaskawa personnel take a genuine interest in helping you resolve any application or technical issue you may have." - Perry Tharp, Janda Motor Services   "Yaskawa is one of the few companies with a bona fide Customer Relationship Management Program...It's an expensive investment but our customer's satisfaction and sense of family are part of the Quality experience we want to provide." - Dennis Fitzgerald, VP of Customer Satisfaction