In our continuous effort to provide our customers with the highest level of customer satisfaction, we appreciate you taking the time to rate the items below. Your feedback willl help in allowing us to provide you with the best possible customer service.

NA = Not Applicable
1 = Completely Unsatisfied
2 = Somewhat Satisfied
3 = Satisfied
4 = Very Satisfied
5 = Extremely Satisfied
Visit Yaskawa Technical Support at
www.yaskawa.com
Information
Choices
Quality of Yaskawa products
N/A 1 2 3 4 5
Overall field service experience
N/A 1 2 3 4 5
Ease of scheduling field service
N/A 1 2 3 4 5
Date the field service was scheduled
N/A 1 2 3 4 5
Level of courtesy displayed by the service technician
N/A 1 2 3 4 5
Overall time requirement to complete repair from initial call to completion
N/A 1 2 3 4 5
Was the service technician able to answer your questions?
YesNo
If No, Why?
Was the service completed in the given time frame?
YesNo
If No, Why?
Did the service technician contact you prior to scheduled service date?
YesNo
Did the service technician arrive at scheduled time?
YesNo
Did the service technician present Yaskawa aftermarket capabilities and / or provide a brochure?
YesNo
Did the service technician explain the work performed?
YesNo
Date   Comments
Field Service Eng  
Service Order#  
Item#  
Survey Completed By: