Repair Turnaround Time
|Our standard published turnaround time is 7-10 business days, however turn around within five days is common. We also offer two levels of expedited repair.|
- Standard Turnaround...7-10 Business Days
- Rush Turnaround...3-4 Business Days
- Emergency Turnaround...Next Day
*Turnaround time begins the day after the unit is received, but may change based on part availability.
*Rush and Emergency Turnaround are subject to an additional rush charge.
Flat Rate Pricing
|Yaskawa America, Inc. - Drives & Motion Division offers a flat rate repair price not to exceed 50% of net price of new. |
- 6 month standard warranty from date of shipment
- 12 month standard warranty may be available depending on product type and product life cycle stage.
- Extended warranty is available.
Product Life Cycle
|Repair availability depends on the product type and life cycle stage. To determine availability select the product type in the right hand menu.|
- For more detailed repair information on Legacy and Obsolete products, call 1-800-YASKAWA (927-5292), dial 31
|Our factory repair services provide the following advantages:
- Repairs are performed by Yaskawa factory-trained technicians
- ESD protected repair department
- Return unit is thoroughly cleaned
- All boards and components are evaluated using factory certified test equipment
- Authorized Yaskawa replacement parts used in every repair
- Units are upgraded to current factory ECO
- Detailed repair report
- All repairs are warranted
|United States |
|Phone:||1-800-YASKAWA (927-5292), dial 31|
|Direct line: (847) 689-3709|
|Hours:||8:00 am to 5:00 pm (CST) - Monday through Friday|
Outside the Americas
|Call 1-847-887-7000, ask for Technical Support|
Send Us Your Repair Request
Before You Call...
|Please have following information available:
- Model and spec number of the unit
- Serial number
- Failure information (fault and alarm codes, descriptions)
- Application which the product is used on
- Length of time in service