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Introducing Yaskawa America, Inc.'s Solution Center

Apr 10, 2018

Yaskawa America, Inc. – Drives & Motion Division is excited to announce the launch of the newest addition to yaskawa.com, the Solution Center. The Solution Center is a self-service knowledge database providing all the functionality and content customer need to resolve issues themselves, immediately, 24/7. Our goal is to provide an online center where you can quickly find support solutions managed by our technical support teams along with documentation already available on yaskawa.com.

Highlights:

  • As technical support solves issues, content is created and added as "Yaskawa Solutions" in the Solution Center, ensuring that it stays fresh and relevant.
  • The answers found in the Solution Center are the same that our support teams use to resolve issues every day.
  • The Solution Center contains relevant Yaskawa content to match issues with solutions using natural language search.
  • The Solution Center’s home page includes information based on trending issues.
  • You will have the ability to favorite content, allowing you to easily return to it.
  • Shortcuts to specific areas are available, e.g., manuals, training documents, application documents, etc.

We plan to continuously improve this tool and welcome any feedback you have regarding the Solution Center.