Support

Yaskawa provides support for all of its products on a global basis. This website supports customers of Yaskawa America, Inc. - Drives & Motion Division serving North, South, and Central America. VIDEO: Aftermarket Services Overview

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Visit the Yaskawa Solution Center, a self-service portal providing all the functionality and content needed to resolve issues immediately, 24/7. View Solution Center Quick Tips

Technical Support:

United States
Phone:1-800-YASKAWA (927-5292),
dial 2 or 1-847-887-7457, dial 2
Drives Hours: 7am-7pm (CT) M-F
Motion & CNC Hours: 8am-5pm (CT) M-F
Email: technical_support@yaskawa.com
Online: Submit Support Request

Canada, Mexico, Central and South America
View Contact Information

After Hours Emergency Support
24/7 including holidays

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Showing 991 - 1,000 of 1,000 results.

	Question	Posted Date
	Can I use the R1000 with the GA500? Posted Date: 09/30/2019 Answer: Yes, you can use the R1000 with the GA500. Product Group/Line: Inverter Drives, GA500 Drive, R1000 Regenerative Unit Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: INV-L8QVPT Published Date: 09/30/2019 Share \| Rate Rate this article :	09/30/2019
	Can I use the app on a phone or tablet running iOS or Android? Posted Date: 08/03/2018 Answer: DriveWizard^® Mobile works on mobile devices that use either iOS or Android. Product Group/Line: Inverter Drives, DriveWizard Mobile Topic/Sub Topic: Ask a Technical Question, Drive Software, Drive Wizard, Product Launch, Instructions Document Number: INV-5E8VMK Published Date: 08/03/2018 Share \| Rate Rate this article :	08/03/2018
	Can I reuse the option card that's installed on my V1000 on the GA500? Or do I need to purchase a new card? Posted Date: 11/04/2019 Answer: Most V1000 option cards can be reused on the GA500. Attached is a compatibility matrix for your reference. Whether reusing an existing or purchasing a new option card, you will require the option card carrier JOHB-GA50 to be able to mount the option card onto the GA500. If flashing of the option card is recommended or required, please contact your local distributor or Yaskawa Technical Support for assistance. Attachments: 39KB Product Group/Line: Inverter Drives, GA500 Drive, V1000 Drive Topic/Sub Topic: Ask a Technical Question, Options, Product Launch Document Number: INV-83RWO7 Published Date: 11/04/2019 Share \| Rate Rate this article :	11/04/2019
	Can I program the GA500 without any type of power applied to the drive? Posted Date: 09/26/2019 Answer: Yes, using the USB port. Using DriveWizard Industrial or DriveWizard Mobile (USB-OTG), it will provide enough power to write parameters to the drive. Product Group/Line: Inverter Drives, GA500 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch, Programming Document Number: INV-986XME Published Date: 09/26/2019 Share \| Rate Rate this article :	09/26/2019
	Can I program the FP605 without any type of power applied to the drive? Posted Date: 04/06/2022 Answer: Yes, using the USB port. Using DriveWizard Industrial or DriveWizard Mobile (USB On-The-Go) will provide enough power to write parameters to the drive. Product Group/Line: Inverter Drives, FP605 Topic/Sub Topic: Ask a Technical Question, Programming, Product Launch Document Number: INV-973C46 Published Date: 04/06/2022 Share \| Rate Rate this article :	04/06/2022
	Can I program HV600 wirelessly via Bluetooth? Posted Date: 07/20/2020 Answer: Not at initial release. A version of the HV600 HOA keypad with Bluetooth capability will be available as an option later. Product Group/Line: Inverter Drives, HV600 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch, Programming, Keypad-Operator Document Number: INV-O75S7U Published Date: 07/20/2020 Share \| Rate Rate this article :	07/20/2020
	Can I order power option 8 (Motor terminal block) with power option H (output reactor)? Posted Date: 02/17/2023 Answer: Power option 8 is allowed with power option H, except for the following package models because the motor output terminal block is automatically included: F6C1D143 - F6C1D273, F6C1A130 - F6C1A248, F6C1B156 - F6C1B240 Product Group/Line: Inverter Drives, FP605 Enclosed Configured Topic/Sub Topic: Ask a Technical Question, Options, Product Launch Document Number: INV-7I90N7 Published Date: 02/17/2023 Share \| Rate Rate this article :	02/17/2023
	Can I order an input/output reactor with my FP605 configured package? Posted Date: 02/17/2023 Answer: Option H (output AC reactor) may be substituted for option R (input AC reactor) for 208 V packages up to 150 HP, 240 V packages up to 150 HP, and 480 V packages up to 600 HP. Options H and R may not be ordered at the same time. Product Group/Line: Inverter Drives, FP605 Enclosed Configured Topic/Sub Topic: Ask a Technical Question, Product Launch, Reactors Document Number: INV-GR5T5I Published Date: 02/17/2023 Share \| Rate Rate this article :	02/17/2023
	Can I have a Bluetooth keypad install in my FP605 bypass or configured package? Posted Date: 02/17/2023 Answer: Yes, using the special options category a Bluetooth local/remote keypad (option SB) can be installed in place of the standard local remote keypad. Product Group/Line: Inverter Drives, FP605 Enclosed Bypass, FP605 Enclosed Configured Topic/Sub Topic: Ask a Technical Question, Keypad-Operator, Product Launch Document Number: INV-U4NY48 Published Date: 02/17/2023 Share \| Rate Rate this article :	02/17/2023
	Can I DIN rail mount the GA500? Posted Date: 09/30/2019 Answer: Yes, the GA500 can be DIN rail mounted using field installed kit. Mounting options for GA500. Product Group/Line: Inverter Drives, GA500 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch, Installation Document Number: INV-PWSH28 Published Date: 09/30/2019 Share \| Rate Rate this article :	09/30/2019

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SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.

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