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Frequently Asked Questions

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  Question Posted Date

Will I be notified of the charges before the unit is repaired?

04/22/2014

Will I be charged an evaluation fee?

04/22/2014

Will DriveWizardTM Plus be backward compatible?

07/27/2007

Will DriveWizard Industrial be backward compatible?

01/04/2011

Will a heatsink through the back solution be available, and what enclosure rating will it be capable of?

07/15/2015

Will a heatsink through the back solution be available, and what enclosure rating will it be capable of?

07/15/2015

Why would my licensed MotionWorks IEC software stop working?

03/04/2010

Why won’t my SGD7S Analog SERVOPACK with FT79 firmware enable when I’m using an absolute encoder motor?

01/19/2017

Why is the SGMVV motor's cooling fan stopped after only a few minutes of running?

08/20/2013

Why is the input current lower than the output current on the VFD?

04/01/2014

Why is mwctVerify.exe not working for MotionWorks IEC 3.0?

07/15/2015

Why is a reboot required after sending an Axis Configuration from LogicWorks to a SigmaLogic axis?

09/12/2014

Why do the ethercat objects Homing Speeds (object 6099h) and Homing Acceleration (609Ah) affect the final position when homing is completed?

06/21/2016

Why don't the page numbers in the parameter section of the instruction manual match the page numbers in the body of the manual?

06/11/2014

Why does Vipa remote I/O fail to update when it has a connection status of 0x1000 (connected) or 0x320 (deleted configuration)?

09/05/2017

Why does the SigmaLogic controller sometimes reboot twice?

09/15/2014

Why does the SGDV not recognize the functional safety module attached to the SERVOPACK?

03/02/2015

Why does the SGDH servopack flash "bb" continuously?

09/06/2004

Why does the Servopack display an AF1 alarm when main power is removed? None of the solutions in the User's manual remedy the problem.

07/13/2004

Why does the controller show the “Axis count exceeded allowable limit” alarm when the configuration contains an allowed number of axes? /\?#&`~^%)!@<>'"[]{}|*+=

02/26/2018

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.