Support

Yaskawa provides support for all of its products on a global basis. This website supports customers of Yaskawa America, Inc. - Drives & Motion Division serving North, South, and Central America. VIDEO: Aftermarket Services Overview

Solution Center
Visit the Yaskawa Solution Center, a self-service portal providing all the functionality and content needed to resolve issues immediately, 24/7. View Solution Center Quick Tips

Technical Support:

United States
Phone:1-800-YASKAWA (927-5292),
dial 2 or 1-847-887-7457, dial 2
Drives Hours: 7am-7pm (CT) M-F
Motion & CNC Hours: 8am-5pm (CT) M-F
Email: technical_support@yaskawa.com
Online: Submit Support Request

Canada, Mexico, Central and South America
View Contact Information

After Hours Emergency Support
24/7 including holidays

Yaskawa Solution Center

Experience Extra

Frequently Asked Questions

Product Group

Product

Sub-Topic

Applications

Clear

Sort by :

Expand All

Didn't find what you were looking for? Try

Showing 861 - 880 of 1,102 results.

	Question	Posted Date
	Do you have to pay for Compass front end if only the M/G code interpreter is required? Are there DLLS? Posted Date: 02/09/2021 Answer: Yaskawa Compass is intended to be a complete front-end solution for advanced manufacturing applications. Therefore, components like DLLs and M/G code interpreter are not meant to be provided separately. This means that OEMs can save time and money by relying on the flexibility and customization of Yaskawa Compass without having to manually piece together their own front end solution. As such, Yaskawa Compass is sold as a complete solution and a license purchase is required for unlimited use. Product Group/Line: Yaskawa Compass, Controllers Topic/Sub Topic: Ask a Technical Question Document Number: CNT-32QXB6 Published Date: 02/09/2021 Share \| Rate Rate this article :	02/09/2021
	Do Yaskawa SGDH amplifiers work with Exlar linear actuators? Posted Date: 09/21/2004 Answer: Exlar, Inc. (Chanhassen, MN) is a leading manufacturer of electric roller screw actuators. Exlar actuators are now available with Yaskawa serial encoders, allowing them to be used with standard SGDH Sigma II amplifiers. For specifications and sizing on Exlar actuators, visit their website at http://www.exlar.com. Customers specifying and purchasing actuators from Exlar will find the link below useful in selecting the appropriate SGDH amplifier and accessory components. Contact your local Yaskawa sales representative or distributor for price and availability on Sigma II amplifiers. To read an application note regarding connecting EXLAR Actuators to SGDH amplifiers -> Click on this Link Product Group/Line: Servo Products, SGDH Sigma II Topic/Sub Topic: Ask a Technical Question, Applications, Integration, Sizing Document Number: MWIR-5Q4PDH Published Date: 09/21/2004 Share \| Rate Rate this article :	09/21/2004
	Do Yaskawa drives have a lock-out prohibiting setting or changing of parameters? Posted Date: 06/08/2007 Answer: Yes, most all Yaskawa drives posses parameter security that helps prevent inadvertent setting changes. The instruction manuals for the drive explain this function in more detail. Use the following instructions to obtain write access for the drives described below: For the V7 drive: Parameter n001 controls the access to all of the parameters. A setting of "0" allows no parameters to be changed, while settings of "4" or '5' allow all parameters to be changed. Settings "1" through "3" are increments of the level of access allowed. For the P5 or PC5 or GPD506 drive: Parameter n001 controls the access to all of the parameters. A setting of "0" allows no parameters to be changed, while settings of "3" allows all parameters to be changed. Settings "1" and "2" are increments of the level of access allowed. For the G5 or GPD515 - General Purpose Drive , G5HHP - Hi Horsepower G5 Drive: Parameter A1-01 controls access to all parameters that are available in the control method being used. A setting of "Advanced" in this parameter allows all of the available parameters of the current control method to be changed. Some parameters are not available in some control methods. Refer to Appendix 1 in the technical manual. Product Group/Line: Inverter Drives, G5 GPD515 Drive, G5HHP Drive, P5 GPD506 Drive, V7 Drive, V74X Drive, V7N Drive, P5 Drive 600 Volt, G5 Drive 600 Volt Topic/Sub Topic: Ask a Technical Question, Programming Document Number: DRV-5GSUFL Published Date: 06/08/2007 Share \| Rate Rate this article :	06/08/2007
	Do Yaskawa's MPiec Series Controllers have a real-time clock? Posted Date: 03/12/2014 Answer: Yes, the real-time clock is available on all MPXXXXiec controllers. The clock can be set via the web server, or by using the Y_SetRTC function block available in the YMotion firmware library. From the web server, you have the option to set the date and time directly or synchronize the clock with a network time server. The real time clock can be retrieved in the IEC application program with the RealTimeClock function block available in the Yaskawa Toolbox. For additional information, please refer to TM.MWIEC.01 the MotionWorks IEC Toolbox Manual. Attachments: 73KB Product Group/Line: Controllers, MotionWorks IEC, MP2000iec Series, MP2300Siec, MP2310iec, MP2600iec, MP3200iec Topic/Sub Topic: Ask a Technical Question, Adjustments, Maintenance, Parameters, Programming, Start Up - Installation, Troubleshooting Document Number: MTN-9GRQNU Published Date: 03/12/2014 Share \| Rate Rate this article :	03/12/2014
	Do we have a USB cable interface (instead of serial) for hookup to laptops for DriveWizardTM Plus? Posted Date: 08/01/2008 Answer: Yes - this is the JVOP-181 Y-Stick, which also functions as a copy unit. It requires the RS232C Interface, SI-232/JC. Product Group/Line: Inverter Drives, J1000 Drive Topic/Sub Topic: Ask a Technical Question, Drive Wizard, Product Launch Document Number: DRV-7H3TDV Published Date: 08/01/2008 Share \| Rate Rate this article :	08/01/2008
	Do we have a USB cable interface (instead of serial) for hookup to laptops for DriveWizard Plus? Posted Date: 07/27/2007 Answer: Yes - this is the JVOP-181 Y-Stick, which also functions as a copy unit. Product Group/Line: Inverter Drives, V1000 Drive Topic/Sub Topic: Ask a Technical Question, Drive Wizard Document Number: DRV-75FSUF Published Date: 07/27/2007 Share \| Rate Rate this article :	07/27/2007
	Do Sigma II motors comply with standard NEMA flanges for mounting? Posted Date: 07/25/2005 Answer: The SGMAH series of Sigma II servo motors include three models (200W, 400W & 800W) with standard NEMA flanges. For smaller motors in this series, (30W, 50W & 100W) a NEMA flange adapter (Yaskawa # SGM-N23) is available to provide standard NEMA mounting. Shaft diameters of standard Sigma motors differ from the NEMA standard. When selecting a NEMA model, the shaft size changes to SAE sizing. For the 200W and 400W motors, the shaft diameter is .50" (12.7mm), and for the 800W motor, the shaft diameter is .625" (15.875mm). The following are Yaskawa NEMA part numbers for reference. SGMAH-02_AN21 (NEMA 23) SGMAH-04_AN21 (NEMA 23) SGMAH-08AAN21 (NEMA 34) Product Group/Line: Servo Products, SGDH Sigma II Topic/Sub Topic: Ask a Technical Question, Specifications, Environment, Integration Document Number: REKR-5ETSMD Published Date: 07/25/2005 Share \| Rate Rate this article :	07/25/2005
	Do I need to register for Yaskawa Drive Cloud account and if yes, how do I register? Posted Date: 08/03/2018 Answer: DriveWizard® Mobile requires a personal user account in the Yaskawa Drive Cloud^TM. The account can be created from a browser using the registration form or from the DriveWizard^® Mobile App on your mobile device. Product Group/Line: Inverter Drives, DriveWizard Mobile Topic/Sub Topic: Ask a Technical Question, Product Launch, Instructions, Drive Software, Drive Wizard Document Number: INV-XMWI2V Published Date: 08/03/2018 Share \| Rate Rate this article :	08/03/2018
	Do I need to cycle power when changing communication parameters? Posted Date: 09/30/2019 Answer: Communication parameters can be made active in the drive WITHOUT the need to power cycle the drive. This can be accomplished by changing parameter H5-20 for Modbus RTU or F6-15 if using a network option card. F6-15 can be used on firmware revisions listed in the attached compatibility matrix on INV-83RWO7. Product Group/Line: Inverter Drives, GA500 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch, Parameters Document Number: INV-V6CU4J Published Date: 09/30/2019 Share \| Rate Rate this article :	09/30/2019
	Do I need to cycle power when changing communication parameters? Posted Date: 04/07/2022 Answer: Communication parameters can be made active in the drive WITHOUT the need to power cycle the drive. This can be accomplished by changing parameter H5-20 for Modbus RTU or F6-15 if using a network option card. Product Group/Line: Inverter Drives, FP605 Topic/Sub Topic: Ask a Technical Question, Product Launch, Keypad-Operator Document Number: INV-H64MP7 Published Date: 04/07/2022 Share \| Rate Rate this article :	04/07/2022
	Do I need a running MP3300iec controller to debug the Compass screens or is software simulation available? Posted Date: 05/21/2020 Answer: MP3300iec controller is required to debug, no software simulation is offered at this time. Product Group/Line: Yaskawa Compass, Controllers Topic/Sub Topic: Software, Ask a Technical Question Document Number: CNT-86O53E Published Date: 05/21/2020 Share \| Rate Rate this article :	05/21/2020
	Do I need an adapter plate when replacing a V1000 with a GA500? Posted Date: 09/27/2019 Answer: The GA500 has the same dimensions and mounting holes as a V1000. No adapter plate is necessary when replacing a V1000 with a GA500. Product Group/Line: Inverter Drives, GA500 Drive, V1000 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: INV-ED12M6 Published Date: 09/27/2019 Share \| Rate Rate this article :	09/27/2019
	Does Yaskawa supply an EDS file for the MP940D (DeviceNet)? Posted Date: 07/13/2004 Answer: Yes. However, the MP940D DeviceNet I/O is fully configurable (from one byte to 256 bytes in & one byte to 256 bytes out), and is considered a "communications adapter." An EDS file is not really necessary, because the MP940D does not have fixed I/O configuration, nor does it require explicit messaging for set-up. There are three example EDS files attached in the zip file. The first is the "official" EDS file that contains no data regarding I/O configuration. This is the file the ODVA certified file for the MP940D. The I/O must be configured properly in the MP940D and the attached Master (or slaves if the MP940D is the master). The second and third files were created as examples with Rockwell's DeviceNet manager software as stub files for the MP940D as a DeviceNet slave, with 8 bytes in/8 bytes out and 16 bytes in/16 bytes out, respectively. Again, the MP940D can be configured for any number of bytes in/out from one to 256. 1) MP940DNET.eds - Original EDS file for MP940/260-IF 2) mp940d_8bytes.eds - EDS stub that was created for 8 bytes in / 8 bytes out 3) mp940d_16bytes.eds - EDS stub that was created for 16 bytes in / 16 bytes out The MP940D supports Polled and Strobed I/O. Explicit Messaging is also available. However, some additional ladder code must be written to take advantage of this. Please refer to the MP940 Hardware manual [YEA-SIA-C887-4.1] for further configuration information. Currently, MotionWorks supports all of the above modes of operation. MotionWorks+ [Version 2.56] supports the above with two exceptions; 1) No Strobed I/O support, 2) No Explicit Messaging Support. Attachments: 2KB Product Group/Line: Controllers, MP940 Machine Controller Topic/Sub Topic: Ask a Technical Question, Integration, Network Communications, Specifications, Start Up - Installation Document Number: MNEN-5CJMRY Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004
	Does Yaskawa supply an EDS file for the MP920 [260-IF] DeviceNet module? Posted Date: 07/13/2004 Answer: Yes. However, the MP920 [260-IF] DeviceNet I/O is fully configurable (from one byte to 256 bytes in & one byte to 256 bytes out), and is considered a "communications adapter." An EDS file is not really necessary, because the MP920/260-IF does not have fixed I/O configuration, nor does it require explicit messaging for set-up. There are three example EDS files attached in the attached zip file. The first is the "official" EDS file that contains no data regarding I/O configuration. This is the ODVA certified EDS file for the MP920 [260-IF]. The I/O must be configured properly in the MP920 [260-IF] and the attached Master (or slaves in the case of the MP920 [260-IF] being the master). The second and third files were created as examples with Rockwell's DeviceNet manager software (stub files) for the MP920/260-IF as a DeviceNet slave, with 8 bytes in/8 bytes out and 16 bytes in/16 bytes out, respectively. Again, the MP920/260-IF can be configured for an number of bytes in/out from one to 256. 1) MP940DNET.eds - Original EDS file for MP940/260-IF 2) mp940d_8bytes.eds - EDS stub that was created for 8 bytes in / 8 bytes out 3) mp940d_16bytes.eds - EDS stub that was created for 16 bytes in / 16 bytes out The MP920 [260-IF] supports Polled and Strobed I/O. Explicit Messaging is also possible. However, additional ladder code is required. Please refer to the 260IF DeviceNet System User's manual [SIEZ-C887-5.2] for further configuration information. (Note: The EDS files are the same as those for the MP940 module) Attachments: 2KB Product Group/Line: Controllers, MP920 Machine Controller Topic/Sub Topic: Ask a Technical Question, Start Up - Installation, Integration, Network Communications, Specifications Document Number: MNEN-5CJMRW Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004
	Does Yaskawa sell the SGDM Sigma II amplifier in North America? Posted Date: 07/13/2004 Answer: The SGDM amplifier is a non-expandable Sigma II amplifier. It is sold only in Asia. However, the SGDH Sigma II amplifier is identical, except that the SGDH amplifier has a port on the side of the amplifier to interface with option cards such as the NS600 or MP940. If an imported machine (likely built in Asia) has an SGDM and needs a replacement amplifier, the SGDH can be used. It has exactly the same parameter set, runs exactly the same motors, and has exactly the same footprint. An expansion port protrudes 8mm from the side of the SGDH, but this is not a problem if the amplifiers were properly spaced (min. 10mm between amplifiers) in the cabinet. The part number for the SGDM amplifier follows this convention: SGDM-WWXYZ, where WW is the amplifier power rating (i.e. '04' for 400W or '55' for 5.5 kW), X is a letter determining input voltage (A= 200VAC, B=100VAC, D=400VAC), Y is the control code (usually 'D'), and Z is an optional revision level (usually either blank or 'A'). The replacement motor will be SGDH-wwxE, where ww is the same amplifier power rating and x is the same input voltage letter as the SGDM. For example, an SGDM-02BD would cross-reference to a SGDH-02BE and an SGDM-50ADA would cross to a SGDH-50AE. Product Group/Line: Servo Products, SGDH Sigma II Topic/Sub Topic: Ask a Technical Question, Maintenance, Parts or Replacement, Warranty Document Number: MWIR-5NKK29 Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004
	Does Yaskawa offer USB drivers for communicating to the MP2200 CPU-02 from a PC ? Posted Date: 08/13/2013 Answer: -Internal FAQ only until product released- Yes, Yaskawa provides drivers for fully compliant USB 2.0 connectivity. Requirements: MotionWorks MPE720 version 5.31B or later Operating Systems Supported: Windows98/2000/XP Professional USB Cable (Series A for PC on one end and Series mini-B on the other end to connect to the MP2200 CPU-02) Please see the attached document [C02.pdf] for installation, configuration, and connectivity instructions. The required driver files are included in the attached "USB.zip" archive. Attachments: 3KB 12KB 17KB 801KB Product Group/Line: Controllers, MotionWorks Software, MP2000 Series (MP2300-MP2200), MP2200 Topic/Sub Topic: Ask a Technical Question, Operation, Programming, Software Document Number: MTN-6HTU9S Published Date: 08/13/2013 Share \| Rate Rate this article :	08/13/2013
	Does Yaskawa offer software for selecting the best servomotor for a given application? Posted Date: 04/15/2015 Answer: Yaskawa provides a software package called SigmaSelect that can be used to select the best size rotary or linear servomotor for an application. SigmaSelect is very flexible and allows a wide variety of applications to be sized. After the motor has been properly sized, SigmaSelect will also guide the selection of other parts, such as the servopack, cables, and accessories. SigmaSelect is available at no cost. It can be downloaded at yaskawa.com. Product Group/Line: Servo Products, SGDV Analog, SGDV EtherCAT, SGDV Indexer, SGDV MECHATROLINK-II, SGDV MECHATROLINK-III, SGDV SigmaLogic Topic/Sub Topic: Ask a Technical Question, Sizing, Upload - download software Document Number: MNEN-5CJMSQ Published Date: 04/15/2015 Share \| Rate Rate this article :	04/15/2015
	Does Yaskawa offer Sigma II power and encoder cables rated for continuous flex? Posted Date: 06/24/2013 Answer: Yes. Many applications require cables that are more flexible than a standard cable. As a result, Yaskawa has introduced continuous flex rated cables for Sigma II motors up to 11kW (see attached document for complete cable specification summary for Sigma II). SGMAH and SGMPH motors feature continuous flex rated power and encoder cable assemblies as standard. For the larger SGMGH, SGMSH, and SGMUH motors typically installed in a static environment where physical movement of the motor is less likely, the standard cable remains a non-flex rated cable. Continuous flex rated cables are available for both power and encoder simply by specifying the 'CE' version of the cable [e.g., B1CE-03(A) instead of B1E-03(A)]. Continuous flex rated cable is manufactured to meet varying needs and requires proper application and installation to achieve the desired results. Testing methods vary by manufacturer, however, two key parameters are routinely published by cable manufacturers which can be used to calculate cable life (# of cycles) based on a design target of 10,000,000 cycles. They are: * Cable outside diameter (OD) * Minimum bending radius as a function of cable outside diameter (e.g., 10 X OD) If the minimum bend radius is too large, or a larger bend radius is acceptable, the effect on approximate cable life can be calculated as a function of the 10,000,000 cycle design target. The relationship between cable longevity and bending radius is non-linear. When calculating life cycle, the term "approximate maximum" is best suited to describe the resulting calculation. Use the following as a guideline for such calculations. 1) (Cable radius / Radius of Bend) x 100 = xx%. If xx% is less than 2%, the 10,000,000 cycle mark is approached. 2) Take the calculated xx% and calculate this ratio relative to the 2% design target. (2%) / (xx%) = Ratio of chosen bend radius relative to design target. 3) Multiply this ratio by 10,000,000 to calculate the approximate maximum number of cycles. Here is one example. Cable OD = 50mm. Minimum bending radius is 10 X OD. This means the minimum bend radius is 500 mm. This may be too large. Assume bend radius of only 400mm is possible. Thus, (25 mm / 400 mm) x 100% = 6.25%. (2%) / (6.25%) = 0.32 x 10,000,000 = 3,200,000 approximate cycles. Product Group/Line: Servo Products, SGDH Sigma II, SGMAH Sigma II, SGMGH Sigma II, SGMPH Sigma II, SGMSH Sigma II Topic/Sub Topic: Ask a Technical Question, Wiring Document Number: MNEN-5CJMHS Published Date: 06/24/2013 Share \| Rate Rate this article :	06/24/2013
	Does Yaskawa offer a template program for the MP940 when using MotionWorks+? Posted Date: 06/24/2013 Answer: Yes - Please see attached two zip files: MW+ Template Prog_02282002.zip Contains full MW+ example program. MotionWorks+ Template Program.pdf Full text (word document) description of above program. The template was created with the following equipment: MotionWorks+ Version 2.56 [SystemLadder 224] or later MP940 Firmware Version A05 SGDH Firmware Version 14 The attached program was created for the Yaskawa MP940 Demonstrator units. (YEA Part # DEMO4700) This template offers full capability and demonstrates the use of many features. Attachments: 410KB 147KB Product Group/Line: Controllers, MotionWorks Plus Software, MP940 Machine Controller Topic/Sub Topic: Ask a Technical Question, Application Example, Programming, Software, Start Up - Installation Document Number: MMIR-5CM5LM Published Date: 06/24/2013 Share \| Rate Rate this article :	06/24/2013
	Does Yaskawa have CAD dwgs. available for their servo system cables? Posted Date: 07/13/2004 Answer: Yes. Go to ftp://ftp.yaskawa.com/public/development/Servo/Cables/ Here you will find cable drawings (.dwg) for Sigma I, Sigma II, Sigma Mini, and select MP products. The Read Me folder contains instructions for downloading Volo Viewer (free) which will allow viewing of .dwg files without using AutoCad. Product Group/Line: Servo Products, SGDH Sigma II Topic/Sub Topic: Ask a Technical Question, Specifications, Wiring Document Number: MNEN-5CJMNL Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004

Showing 861 - 880 of 1,102 results.

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.

Node: lr1

Rate

Support

Support & Training

Support

Repair

Field Service

Exchange

Recertified

By Product

Spare Parts

FAQs

Frequently Asked Questions

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Americas

Europe/Africa/Middle East

Japan/Asia/Pacific Rim

Support & Training

Support

Repair

Field Service

Exchange

Recertified

By Product

Spare Parts

FAQs

Repair

Field Service

Exchange

Recertified

By Product

Spare Parts

FAQs

Frequently Asked Questions

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!