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Frequently Asked Questions

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  Question Posted Date

Why is the CPU load high when there is minimal logic executing?

02/05/2019

Why is mwctVerify.exe not working for MotionWorks IEC 3.0?

07/15/2015

Why is a reboot required after sending an Axis Configuration from LogicWorks to a SigmaLogic axis?

09/12/2014

Why do Yaskawa MP Controllers and ServoPacks use multiple batteries?

03/28/2019

Why do the ethercat objects Homing Speeds (object 6099h) and Homing Acceleration (609Ah) affect the final position when homing is completed?

06/21/2016

Why don't the page numbers in the parameter section of the instruction manual match the page numbers in the body of the manual?

06/11/2014

Why do I need an account for DriveWizard Mobile?

08/03/2018

Why does Vipa remote I/O fail to update when it has a connection status of 0x1000 (connected) or 0x320 (deleted configuration)?

09/05/2017

Why does the SigmaLogic controller sometimes reboot twice?

09/15/2014

Why does the SGDV not recognize the functional safety module attached to the SERVOPACK?

03/02/2015

Why does the SGDH servopack flash "bb" continuously?

09/06/2004

Why does the Servopack display an AF1 alarm when main power is removed? None of the solutions in the User's manual remedy the problem.

07/13/2004

Why Does the Servo Motor Exceed Set Safe Speed Limits?

02/21/2019

Why does the controller show the “Axis count exceeded allowable limit” alarm when the configuration contains an allowed number of axes?

02/26/2018

Why does Rockwell PLC report 06#315 Invalid Segment Type error when connected to the SigmaLogic controller?

11/20/2018

Why does one or more of the analog outputs fail to output any value other than the maximum of 10 Volts?

02/19/2018

Why doesn’t the EtherCAT SERVOPACK retain Pn20E and Pn210?

02/01/2017

Why does my project that used to compile in MotionWorks IEC versions 3.3.0 and lower now show the error Object not connected or invalid connection! ?

02/08/2018

Why does my pLimit_PositioningError change from the original setting after being downloaded to the MP940?

12/21/2001

Why does my EtherCAT Master report incorrect feedback position from a Sigma-7 SERVOPACK / servomotor?

05/03/2017

Why does MotionWorks IEC seem to "hang" when opening a project or creating a new project?

05/28/2013

Why does an MP2600iec get alarm 3407 010C “10Mbps Ethernet not supported” after it is power cycled?

03/08/2019

Why does Alarm Code '3407 0204 - Unable to set configured network default gateway' appear and how can it be remedied?

11/12/2013

Why do Android mobile devices support a USB-On-the-Go (OTG) connection between DriveWizard Mobile and the Yaskawa drive, but Apple iOS devices do not?

06/19/2022

Why can’t I update my MP23xxiec controller to version 3 firmware?

10/26/2015

Why can Android mobile devices connect to the HV600 with a cable, but not Apple devices?

09/03/2019

Why can Android mobile devices connect to the FP605 with a cable, but not Apple devices?

04/12/2022

Why are the toolbar buttons in MotionWorks IEC smaller than usual?

02/05/2019

Why are the parameters on the digital operator hidden or locked on the V7 series drives?

11/28/2005

Who do I contact to obtain a return authorization number?

04/22/2014

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.