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Yaskawa provides support for all of its products on a global basis. This website supports customers of Yaskawa America, Inc. - Drives & Motion Division serving North, South, and Central America. VIDEO: Aftermarket Services Overview

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Technical Support:

United States
Phone:1-800-YASKAWA (927-5292),
dial 2 or 1-847-887-7457, dial 2
Drives Hours: 7am-7pm (CT) M-F
Motion & CNC Hours: 8am-5pm (CT) M-F
Email: technical_support@yaskawa.com
Online: Submit Support Request

Canada, Mexico, Central and South America
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24/7 including holidays

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Showing 96 - 100 of 1,000 results.

	Question	Posted Date
	When using SMC-2000 analog input, where is the ground (common) signal connected? Posted Date: 05/22/2001 Answer: The SMC-2000 analog I/O (I/O1 connector) uses the same ground reference as the internal 5V (control logic) power supply. Therefore, any 5V ground connection (such as AE1-pin23 or AE2-pin23) can be used as a ground reference for the analog input. It should be noted that the analog I/O is optically isolated from the 24V digital I/O. Product Group/Line: Controllers, SMC-2000 Topic/Sub Topic: Ask a Technical Question, Specifications, Wiring Document Number: MNEN-5CJMPW Published Date: 05/22/2001 Share \| Rate Rate this article :	05/22/2001
	When using SigmaWin software, what are the units when graphing torque? Posted Date: 07/13/2004 Answer: When using a matched Servo Pack / Servo Motor combination (eg. SGDH-05xx, SGMGH-05xxxxx) the units are percentage of rated torque. Sigma II allows (for emergency situations) operation of the Servo Pack / Servo Motor combinations of up two times larger or one-half smaller. This affects the units of the torque monitor by displaying the percentage of rated torque for the lowest rated component. For example: If an SGDH-05xx and an SGMGH-09xxxxx were combined, the display units would be percentage of rated torque (current) for the SGDH-05xx. If an SGDH-10xx and an SGMGH-05xxxxx were combined, the display units would be percentage of rated torque (current) for the SGMGH-05xxxxx. Product Group/Line: Servo Products, SGDH Sigma II, SigmaWin100-200 Software Topic/Sub Topic: Ask a Technical Question, Document Clarification, Operation Document Number: MMIR-5KCKFN Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004
	When using MotionWorks IEC ver3.3.0, how can the error message “Library does not exist” be avoided when saving the Hardware Configuration? Posted Date: 01/27/2017 Answer: There are two cases when this may occur. If the library cannot be found on the PC or if the library is marked as open. See attached document for instructions. Attachments: 134KB 114KB Product Group/Line: MotionWorks IEC, Controllers, MP2000iec Series, MP2300Siec, MP2310iec, MP2600iec, MP3200iec, MP3300iec, Sigma-7Siec Topic/Sub Topic: Customer Support, Programming, Ask a Technical Question, Installation, Maintenance Document Number: CNT-X33W02 Published Date: 01/27/2017 Share \| Rate Rate this article :	01/27/2017
	When using MotionWorks+, is there a way to tell which version of a project is currently in the RAM memory of the MP940 and the last date it was revised? Posted Date: 07/13/2004 Answer: If revision data is needed, it can be managed by generating three CONSTANTS in the MW+ project file: Year, MonthDay, and RevisionNumber. This technique is a common practice among MW+ programmers to consistently maintain revisions. Constant Definitions: "Year": Assign to the initial value of this constant, the year the project was downloaded. "MonthDay": Assign to the initial value of this constant the month and the day the project was downloaded. If the project was downloaded on March 17th , the constant would be 3.17 "Project": Project Number.Revision level - If project number 176 with a revision level of 4 is in the memory, the constant value would be assigned as 176.004 Assign the appropriate data to the initial value to these three constants. By using the data monitoring feature in MW+, the revision number can be seen. Using this method, it is important to remember to change the revision data manually every time a significant change to the project is made. There is no automatic update. To retain each revision, be sure to save any changes as a new project. Product Group/Line: Controllers, MotionWorks Plus Software, MP940 Machine Controller Topic/Sub Topic: Ask a Technical Question, Applications, Programming Document Number: MNEN-5CJMHU Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004
	When using DriveWizard HVAC on a Z1000 Bypass do I connect to the Z1000 Drive or the Electronic Bypass Contol PCB? Posted Date: 05/23/2013 Answer: Always connect and configure the Z1000 Bypass thru the Electronic Bypass Contol PCB. Product Group/Line: Inverter Drives, DriveWizard HVAC, DriveWizard Software, Z1000 Bypass, Z1000 Configured, Z1000 Drive Topic/Sub Topic: Ask a Technical Question, Drive Wizard Document Number: DRV-92JM8Q Published Date: 05/23/2013 Share \| Rate Rate this article :	05/23/2013

Showing 96 - 100 of 1,000 results.

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.

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