Support

Yaskawa provides support for all of its products on a global basis. This website supports customers of Yaskawa America, Inc. - Drives & Motion Division serving North, South, and Central America. VIDEO: Aftermarket Services Overview

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Visit the Yaskawa Solution Center, a self-service portal providing all the functionality and content needed to resolve issues immediately, 24/7. View Solution Center Quick Tips

Technical Support:

United States
Phone:1-800-YASKAWA (927-5292),
dial 2 or 1-847-887-7457, dial 2
Drives Hours: 7am-7pm (CT) M-F
Motion & CNC Hours: 8am-5pm (CT) M-F
Email: technical_support@yaskawa.com
Online: Submit Support Request

Canada, Mexico, Central and South America
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24/7 including holidays

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Showing 96 - 100 of 1,000 results.

	Question	Posted Date
	When will a heatsink through the back solution be available, and what enclosure rating will it be capable of? Posted Date: 11/29/2011 Answer: The Z1000 has a sealed heatsink which allows for the drive to be mounted in a NEMA 12 enclosure with the heatsink external. Product Group/Line: Inverter Drives, Z1000 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: DRV-8P2QCC Published Date: 11/29/2011 Share \| Rate Rate this article :	11/29/2011
	When using the analog output function on a GPD506/P5, how is the output scaled when output current is selected? Posted Date: 06/12/2014 Answer: The 0-10Vdc output is scaled to 0-100% of the drive rated current. Parameter n052 is used to setup the drive for output current monitoring and n053 sets the analog monitor gain value. For example, if the user wants 0V= 0% and 3V=100%, then use formula n053= Desired voltage @ 100% drive output rating/ 10V. For the above example, n053= 0.3 (See graph attached). There is other related information on this FAQ, refer to TM4506. Attachments: 26KB Product Group/Line: Inverter Drives, P5 GPD506 Drive, P5 Drive 600 Volt Topic/Sub Topic: Ask a Technical Question, Programming Document Number: DRV-5K3NJW Published Date: 06/12/2014 Share \| Rate Rate this article :	06/12/2014
	When using SMC-2000 analog input, where is the ground (common) signal connected? Posted Date: 05/22/2001 Answer: The SMC-2000 analog I/O (I/O1 connector) uses the same ground reference as the internal 5V (control logic) power supply. Therefore, any 5V ground connection (such as AE1-pin23 or AE2-pin23) can be used as a ground reference for the analog input. It should be noted that the analog I/O is optically isolated from the 24V digital I/O. Product Group/Line: Controllers, SMC-2000 Topic/Sub Topic: Ask a Technical Question, Specifications, Wiring Document Number: MNEN-5CJMPW Published Date: 05/22/2001 Share \| Rate Rate this article :	05/22/2001
	When using SigmaWin software, what are the units when graphing torque? Posted Date: 07/13/2004 Answer: When using a matched Servo Pack / Servo Motor combination (eg. SGDH-05xx, SGMGH-05xxxxx) the units are percentage of rated torque. Sigma II allows (for emergency situations) operation of the Servo Pack / Servo Motor combinations of up two times larger or one-half smaller. This affects the units of the torque monitor by displaying the percentage of rated torque for the lowest rated component. For example: If an SGDH-05xx and an SGMGH-09xxxxx were combined, the display units would be percentage of rated torque (current) for the SGDH-05xx. If an SGDH-10xx and an SGMGH-05xxxxx were combined, the display units would be percentage of rated torque (current) for the SGMGH-05xxxxx. Product Group/Line: Servo Products, SGDH Sigma II, SigmaWin100-200 Software Topic/Sub Topic: Ask a Technical Question, Document Clarification, Operation Document Number: MMIR-5KCKFN Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004
	When using MotionWorks IEC ver3.3.0, how can the error message “Library does not exist” be avoided when saving the Hardware Configuration? Posted Date: 01/27/2017 Answer: There are two cases when this may occur. If the library cannot be found on the PC or if the library is marked as open. See attached document for instructions. Attachments: 134KB 114KB Product Group/Line: MotionWorks IEC, Controllers, MP2000iec Series, MP2300Siec, MP2310iec, MP2600iec, MP3200iec, MP3300iec, Sigma-7Siec Topic/Sub Topic: Customer Support, Programming, Ask a Technical Question, Installation, Maintenance Document Number: CNT-X33W02 Published Date: 01/27/2017 Share \| Rate Rate this article :	01/27/2017

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SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.

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