Support

Yaskawa provides support for all of its products on a global basis. This website supports customers of Yaskawa America, Inc. - Drives & Motion Division serving North, South, and Central America. VIDEO: Aftermarket Services Overview

Solution Center
Visit the Yaskawa Solution Center, a self-service portal providing all the functionality and content needed to resolve issues immediately, 24/7. View Solution Center Quick Tips

Technical Support:

United States
Phone:1-800-YASKAWA (927-5292),
dial 2 or 1-847-887-7457, dial 2
Drives Hours: 7am-7pm (CT) M-F
Motion & CNC Hours: 8am-5pm (CT) M-F
Email: technical_support@yaskawa.com
Online: Submit Support Request

Canada, Mexico, Central and South America
View Contact Information

After Hours Emergency Support
24/7 including holidays

Yaskawa Solution Center

Experience Extra

Frequently Asked Questions

Product Group

Product

Sub-Topic

Applications

Clear

Sort by :

Expand All

Didn't find what you were looking for? Try

Showing 106 - 110 of 1,102 results.

	Question	Posted Date
	When using 2 option cards, I am receiving an OPE06 fault and am not seeing all the F1 parameters. I am using CN5-B for my encoder feedback card. Posted Date: 10/09/2012 Answer: Q: When using 2 option cards, I am receiving an OPE06 fault and am not seeing all the F1 parameters. I am using CN5-B for my encoder feedback card. A: The A1000 uses 3 CN5 connections to interface option cards, as shown in Figure 1 (attached). As we can see on page 440 of manual: SIEPC71061641, PG-X3 should be used on CN5-B or CN5-C. CN5-C should be used as the primary encoder feedback port. If CN5-B is used and CN5-C is not OPE06 will result For more information, reference TOBPC73060076. Attachments: 48KB Product Group/Line: Inverter Drives, A1000 Drive Topic/Sub Topic: Ask a Technical Question, Alarm, Programming Document Number: DRV-8YWLLX Published Date: 10/09/2012 Share \| Rate Rate this article :	10/09/2012
	When the personal computer (PC) serial port connection is disconnected from the controller, why does the SMC-2000/3010/4000 controller become unresponsive? Posted Date: 07/13/2004 Answer: The SMC-xxxx products use hardware handshaking, and if there are commands in the program that send unsolicited messages (MG, IN commands) they are transmitted from the default port. The serial port is the default port. The apparent "lock up" is caused when no device connected to the serial port. (The controller sends a character and waits for the hardware handshaking signals before it can continue to the next command.) Since MG commands are typically used for debugging. These messages can be removed and the "lock up" will no longer occur. However, when it is preferred to leave the debugging messages in the program for use at a later time, there are at least three methods for handling this. 1) Use search & Replace to change all MG command into NOTE: MG 2) Create a user variable such as "DEBUG" in the program. Use this variable in the program prior to writing any MG message command. Be sure to initialize it to zero whenever power is cycled; such as DEBUG=0 #AUTO DEBUG=0 Use DEBUG in the program with the MG commands: IF (DEBUG=1) MG"WAITING FOR HOME SIGNAL" ENDIF All three lines above can put the in one line to save program space, the SMC controllers allow 80 characters per line. IF (DEBUG=1); MG"WAITING FOR HOME SIGNAL"; ENDIF This will skip the messages while DEBUG=0. When connected online with the PC, type DEBUG=1 in the terminal window and debug messages will again be displayed. Prior to going offline, either set DEBUG=0 from the terminal or cycle power. 3) Messages can be diverted to an unopened Ethernet handle without causing an error or lock up. Use the CF command to send messages to an Ethernet handle. Note: When connecting to an SMC-3010 or SMC-4xxx controller via Ethernet, Yterm automatically sets the default port (CF Command) to the handle on which the connection was made. When the BN command is executed, the default port is one of the configuration settings that are saved. Make sure to include any important configuration setting in the program to avoid confusion about the actual value of the parameters. ARGUMENTS: CF n where n is A thru P for Ethernet handles 1 thru 16, S for serial port. 4) The last, and least elegant solution is a jumper plug for the SMC serial port. This plug would connect the RTS and CTS pins; effectively making the controller believe that hardware handshaking is connected and working. Product Group/Line: Controllers, SMC-2000, SMC-3010 LEGEND-MC, YTerm Software Topic/Sub Topic: Ask a Technical Question, Integration, Operation, Programming, Start Up - Installation, Troubleshooting Document Number: MTN-5VU4KU Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004
	When the E7 drive trips out on a fault it must be manually reset. Can the E7 be set to restart automatically after a fault? Posted Date: 06/08/2007 Answer: Yes, The E7 can be set to attempt restart automatically. For a more in-depth explanation and related parameters please refer to the E7 Programming manual pgs 109 and 110. Product Group/Line: Inverter Drives, E7 Drive Topic/Sub Topic: Ask a Technical Question, Operation, Parameters, Programming, Starting - Stopping, Troubleshooting Document Number: DRV-5WKKQT Published Date: 06/08/2007 Share \| Rate Rate this article :	06/08/2007
	When setting parameter Pn300 (Speed Reference Input Gain) what rated speed should be used for Linear Motor applications? Posted Date: 02/18/2009 Answer: The configuration of Parameter Pn300 is the same for Linear Motor applications as it is for Rotary Motor applications. The motor speed is controlled in proportion to the input voltage between V-REF (CN1-5) and SG (CN1-6). This is depicted in the attached .PDF File. For further information regarding adjustment of parameter Pn300, refer to the Sigma II Series SGDH User's Manual Supplement for Linear Sigma Series [YEA-SIA-S800-39.21] section 4.7 Operating Using Speed Control with Analog Reference. Attachments: 22KB Product Group/Line: Servo Products, SGDH Sigma II, SGLF Series, SGLG Series, SGLT Series Topic/Sub Topic: Ask a Technical Question, Programming, Start Up - Installation Document Number: MMIR-5CM5KN Published Date: 02/18/2009 Share \| Rate Rate this article :	02/18/2009
	When setting parameter Pn300 (Speed Reference Input Gain) what rated speed should be used for Linear Motor applications? Posted Date: 07/13/2004 Answer: The configuration of Parameter Pn300 is the same for Linear Motor applications as it is for Rotary Motor applications. The motor speed is controlled in proportion to the input voltage between V-REF (CN1-5) and SG (CN1-6). This is depicted in the attached .PDF file that includes graphs and setting examples. For further information regarding adjustment of parameter Pn300, refer to the Sigma II Series Servo System User's Manual [YEA-SIA-S800-32.2] section 5.2.1. Attachments: 20KB Product Group/Line: Servo Products, SGDH Sigma II Topic/Sub Topic: Ask a Technical Question, Programming, Start Up - Installation Document Number: MNEN-5CJMSY Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004

Showing 106 - 110 of 1,102 results.

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.

Node: lr1

Rate

Support

Support & Training

Support

Repair

Field Service

Exchange

Recertified

By Product

Spare Parts

FAQs

Frequently Asked Questions

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Americas

Europe/Africa/Middle East

Japan/Asia/Pacific Rim

Support & Training

Support

Repair

Field Service

Exchange

Recertified

By Product

Spare Parts

FAQs

Repair

Field Service

Exchange

Recertified

By Product

Spare Parts

FAQs

Frequently Asked Questions

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!