Support

Yaskawa provides support for all of its products on a global basis. This website supports customers of Yaskawa America, Inc. - Drives & Motion Division serving North, South, and Central America. VIDEO: Aftermarket Services Overview

Solution Center
Visit the Yaskawa Solution Center, a self-service portal providing all the functionality and content needed to resolve issues immediately, 24/7. View Solution Center Quick Tips

Technical Support:

United States
Phone:1-800-YASKAWA (927-5292),
dial 2 or 1-847-887-7457, dial 2
Drives Hours: 7am-7pm (CT) M-F
Motion & CNC Hours: 8am-5pm (CT) M-F
Email: technical_support@yaskawa.com
Online: Submit Support Request

Canada, Mexico, Central and South America
View Contact Information

After Hours Emergency Support
24/7 including holidays

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Showing 141 - 145 of 1,000 results.

	Question	Posted Date
	What tools are available to help customers convert from E7 to Z1000? Posted Date: 11/29/2011 Answer: Wiring diagrams and user manuals are available. Product Group/Line: Inverter Drives, Z1000 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: DRV-8P2Q9W Published Date: 11/29/2011 Share \| Rate Rate this article :	11/29/2011
	What tools are available to help customers convert from E7 and Z1000 to HV600? Posted Date: 09/03/2019 Answer: DriveWizard HVAC supports parameter set conversion from previous products to HV600. Product Group/Line: Inverter Drives, HV600 Drive, E7 Drive, Z1000 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: INV-Q4A2J3 Published Date: 09/03/2019 Share \| Rate Rate this article :	09/03/2019
	Whats the maximum number of User Function blocks that can be used in the MP900 series controllers? Posted Date: 03/06/2002 Answer: Maximum number of Unique User Function blocks that can be defined is as follows: MP920 = 500 MP930 = 200 MP940 = 32 Within a project, unlimited number of those defined function blocks can be used and called within drawings, bound by the programming memory. Product Group/Line: Controllers, MP920 Machine Controller, MP930 Machine Controller, MP940 Machine Controller Topic/Sub Topic: Ask a Technical Question, Document Clarification, Programming, Specifications Document Number: MNEN-5CJMKU Published Date: 03/06/2002 Share \| Rate Rate this article :	03/06/2002
	What steps are required to upgrade Sigma products to Sigma II? Posted Date: 04/10/2006 Answer: Required Reading: It is recommended and assumed that you have read the following FAQ in this same database: "Is upgrading from Sigma to Sigma II the best option?" The information in that FAQ provides the basic information necessary to determine if upgrading is the best option without getting into unnecessary details. Planning an Upgrade: The documents provided in this FAQ provide a step-by-step guide to creating an upgrade plan and developing a draft of the bill of material (BOM). The worksheet below directly addresses the topic of retrofits and upgrades and should only be considered supplementary to the standard Sigma II product documentation. During the planning process and especially during the procurement phase of an upgrade, be sure to secure the recommended product documentation as outlined in the worksheet so that thorough documentation is available during the installation of the upgrade. These documents will be helpful for the mounting and wiring of the upgraded system as well as other facets of a successfully running Sigma II system.. In addition to the worksheet, Yaskawa also provides several tools to assist with upgrading. These tools include an abbreviated version of the Sigma II Product Catalog Supplement as well as a Parameter Converter that converts Sigma I parameters to the parameters the Sigma II amplifier needs to achieve the same performance. Step-by-step instructions for obtaining existing installation parameters, making the conversion, and installing the new Sigma II parameters are included with this utility. Product Group/Line: Servo Products, SGDH Sigma II Topic/Sub Topic: Ask a Technical Question, Parts or Replacement, Specifications Document Number: MNEN-5CJMSN Published Date: 04/10/2006 Share \| Rate Rate this article :	04/10/2006
	What steps are required to communicate to a LEGEND-MC from a laptop PC via Ethernet? Posted Date: 07/13/2004 Answer: Any device that attempts connection via Ethernet must have a unique IP (Internet Protocol) address. Having an IP address for a device is much like having a phone number for a telephone. As it would be impossible to make a call without a phone number, a connection cannot be established with a device if it does not have an IP address. Many networks use a service called DHCP (Dynamic Host Control Protocol) that automatically assigns IP addresses as devices log on to the network. If the PC has not been connected to the network (that uses DHCP), it does not have an IP. Therefore, it cannot connect to the Legend-MC. The PC must be configured (using Network Properties) to have an IP address. The Legend-MC must also be configured to have an IP address, using the IA command. (Remember that the IP address assigned to the Legend-MC will not be saved during a power cycle unless the BN command is used). What to set the IP address to: This depends on how the PC TCP/IP properties are configured. If the PC has a static IP address of 192.138.7.1 and the Subnet mask is set to 255.255.255.0, the first three bytes of the IP address of the Legend MC must be the same as the PC. The last place must be different than the PC or any other device on the network. Be careful assigning IP addresses while on a network, as there are proper protocols in place regarding IP address usage/assignment. To communicate, the PC must be running software that uses the Telnet protocol. Yaskawa's YTerm5 software includes an alpha version of the VComm communications utility that will accomplish the task. Finally, a direct PC to Legend-MC connection requires a Category 5 "crossover" cable and no other hardware. If the connection is over a network, a standard Category 5 "straight through" cable and hub or switch is required. Product Group/Line: Controllers, SMC-3010 LEGEND-MC, YTerm Software Topic/Sub Topic: Ask a Technical Question, Document Clarification, Procedure - Policy, Programming Document Number: MNEN-5CJMS2 Published Date: 07/13/2004 Share \| Rate Rate this article :	07/13/2004

Showing 141 - 145 of 1,000 results.

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.

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