Support

Frequently Asked Questions

Didn't find what you were looking for? Try
  Question Posted Date

Why would my licensed MotionWorks IEC software stop working?

03/04/2010

Why won’t my SGD7S Analog SERVOPACK with FT79 firmware enable when I’m using an absolute encoder motor?

01/19/2017

Why is the SGMVV motor's cooling fan stopped after only a few minutes of running?

08/20/2013

Why is the position error reported by my EtherCAT master much greater than what is reported in SigmaWin+?

01/07/2020

Why is the CPU load high when there is minimal logic executing?

02/05/2019

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.