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Frequently Asked Questions

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  Question Posted Date

Yaskawa recommends using a Renishaw RGH-22B linear read head when implementing linear motor applications. Where is more information available?

06/24/2013

Yaskawa offers a great MP940 / MotionWorks+ (MW+) template program, but it is fairly complex. Is there a simplified version of the template program without all of the bells and whistles?

06/24/2013

Will this drive be part of the configured drive program?

07/27/2007

Will the Z1000 improve startup times in the field?

11/29/2011

Will there be other enclosure types available, and if so, when?

02/13/2015

Will there be more features added to MotionWorks IEC 1.x after version 2.x is released?

09/21/2011

Will there be a stainless steel version?

06/21/2010

Will there be a replacement for the VS mini?

04/21/2014

Will there be a remote keypad option for the Z1000?

11/29/2011

Will there be a remote keypad option for the R1000 and D1000 drives?

07/15/2015

Will there be a remote keypad option for the P1000?

06/29/2012

Will there be a remote keypad option for the A1000?

01/04/2011

Will the price of the smaller ratings be honored?

04/21/2014

Will the P1000 have embedded Siemens and Johnson Metasys protocols?

10/03/2012

Will the P1000 drive be part of the configured drive program?

08/17/2012

Will the motor stay enabled (Hold Position) after the abort input is activated?

03/28/2002

Will non-Renishaw or non-Heidenhain encoders work with Yaskawa serial converters?

03/17/2016

Will MotionWorks IEC 2 run on Windows XP?

09/21/2011

Will I pay for freight on my return?

05/22/2014

Will IEC 1 work at all on Windows 7?

09/21/2011

Will I be notified of the charges before the unit is repaired?

04/22/2014

Will I be charged an evaluation fee?

04/22/2014

Will DriveWizardTM Plus be backward compatible?

07/27/2007

Will DriveWizard Industrial be backward compatible?

01/04/2011

Will a heatsink through the back solution be available, and what enclosure rating will it be capable of?

07/15/2015

Will a heatsink through the back solution be available, and what enclosure rating will it be capable of?

07/15/2015

Why would my licensed MotionWorks IEC software stop working?

03/04/2010

Why won’t my SGD7S Analog SERVOPACK with FT79 firmware enable when I’m using an absolute encoder motor?

01/19/2017

Why is the SGMVV motor's cooling fan stopped after only a few minutes of running?

08/20/2013

Why is the input current lower than the output current on the VFD?

04/01/2014

Why is mwctVerify.exe not working for MotionWorks IEC 3.0?

07/15/2015

Why is a reboot required after sending an Axis Configuration from LogicWorks to a SigmaLogic axis?

09/12/2014

Why do the ethercat objects Homing Speeds (object 6099h) and Homing Acceleration (609Ah) affect the final position when homing is completed?

06/21/2016

Why don't the page numbers in the parameter section of the instruction manual match the page numbers in the body of the manual?

06/11/2014

Why does Vipa remote I/O fail to update when it has a connection status of 0x1000 (connected) or 0x320 (deleted configuration)?

09/05/2017

Why does the SigmaLogic controller sometimes reboot twice?

09/15/2014

Why does the SGDV not recognize the functional safety module attached to the SERVOPACK?

03/02/2015

Why does the SGDH servopack flash "bb" continuously?

09/06/2004

Why does the Servopack display an AF1 alarm when main power is removed? None of the solutions in the User's manual remedy the problem.

07/13/2004

Why does the controller show the “Axis count exceeded allowable limit” alarm when the configuration contains an allowed number of axes? /\?#&`~^%)!@<>'"[]{}|*+=

02/26/2018

Why does one or more of the analog outputs fail to output any value other than the maximum of 10 Volts?

02/19/2018

Why doesn’t the EtherCAT SERVOPACK retain Pn20E and Pn210?

02/01/2017

Why does my project that used to compile in MotionWorks IEC versions 3.3.0 and lower now show the error Object not connected or invalid connection! ?

02/08/2018

Why does my pLimit_PositioningError change from the original setting after being downloaded to the MP940?

12/21/2001

Why does my EtherCAT Master report incorrect feedback position from a Sigma-7 SERVOPACK / servomotor?

05/03/2017

Why does MotionWorks IEC seem to "hang" when opening a project or creating a new project?

05/28/2013

Why does Alarm Code '3407 0204 - Unable to set configured network default gateway' appear and how can it be remedied?

11/12/2013

Why can’t I update my MP23xxiec controller to version 3 firmware?

10/26/2015

Why are the parameters on the digital operator hidden or locked?

11/28/2005

Who do I contact to obtain a return authorization number?

04/22/2014

SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.