Support

Yaskawa provides support for all of its products on a global basis. This website supports customers of Yaskawa America, Inc. - Drives & Motion Division serving North, South and Central America. VIDEO: Aftermarket Services Overview

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Visit the Yaskawa Solution Center, a self-service portal providing all the functionality and content needed to resolve issues immediately, 24/7. View Solution Center Quick Tips

Technical Phone Support:

United States

United States
Phone:1-800-YASKAWA (927-5292),
dial 2 or 1-847-887-7457, dial 2
Drives Support Hours: 7:00am to 7:00pm (CST) Mon-Fri
Motion & CNC Support Hours: 8:00am to 5:00pm (CST) Mon-Fri
Email: [email protected]
Online: Submit Support Request

Drives Support Hours

7:00am to 7:00pm (CST) Mon-Fri

Motion & CNC Support Hours

8:00am to 5:00pm (CST) Mon-Fri

Phone No : 1-800-YASKAWA (927-5292)

Phone No : 1-847-887-7457

Email : [email protected]

Online : Submit Support Request

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24/7 including holidays

Yaskawa Solution Center

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Question	Posted Date
Yaskawa offers a great MP940 / MotionWorks+ (MW+) template program, but it is fairly complex. Is there a simplified version of the template program without all of the bells and whistles? Posted Date: 06/24/2013 Answer: Yes - Please see the attached two zip files: MW+Simple_Template_Prog_05142003.zip Contains the full MW+ template program. MotionWorks+ Simple Template Program.pdf Full text (word document) description of the template. Note: This was created with the following in mind: MotionWorks+ Version 2.83 [SystemLadder 284] or later MP940 Firmware Version B01 SGDH Firmware Version 14 The attached program was created for the Yaskawa MP940 Demonstrator (YEA Part # DEMO4700) units, but it will work for other applications as well. Click here for a more detailed version of the template program Attachments: 162KB 402KB Product Group/Line: Controllers, MotionWorks Plus Software, MP940 Machine Controller Topic/Sub Topic: Ask a Technical Question, Application Example, Programming, Software, Start Up - Installation Document Number: MMIR-5MJP42 Published Date: 06/24/2013	06/24/2013
Will the Z1000 improve startup times in the field? Posted Date: 11/29/2011 Answer: The Z1000 drive allows the user to choose from pre-configured set-up macros to match the application for quick and easy setup. Product Group/Line: Inverter Drives, Z1000 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: DRV-8P2Q9U Published Date: 11/29/2011	11/29/2011
Will the V1000 drive be part of the configured drive program? Posted Date: 07/27/2007 Answer: Yes - there will be both V1000C NEMA 1/12 and V1000CX stainless steel versions. Product Group/Line: Inverter Drives, V1000 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: DRV-75FSP7 Published Date: 07/27/2007	07/27/2007
Will there be more features added to MotionWorks IEC 1.x after version 2.x is released? Posted Date: 09/21/2011 Answer: No, Yaskawa's development efforts will be focused on adding features to MotionWorks IEC 2. Product Group/Line: Controllers, MotionWorks IEC Topic/Sub Topic: Ask a Technical Question, Software Document Number: MTN-8HKNEJ Published Date: 09/21/2011	09/21/2011
Will there be a stainless steel version of V1000-4X? Posted Date: 06/21/2010 Answer: No, a stainless steel enclosure is not necessary to meet the requirements of the UL Type 4X rating. Product Group/Line: Inverter Drives, V1000-4X Drive Topic/Sub Topic: Ask a Technical Question, Specifications Document Number: DRV-86MPSQ Published Date: 06/21/2010	06/21/2010
Will there be a remote keypad option for the Z1000? Posted Date: 11/29/2011 Answer: Yes. Product Group/Line: Inverter Drives, Z1000 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: DRV-8P2Q9T Published Date: 11/29/2011	11/29/2011
Will there be a remote keypad option for the R1000 and D1000 drives? Posted Date: 07/15/2015 Answer: Yes. Product Group/Line: Inverter Drives, R1000 Regenerative Unit, D1000 Regenerative Converter Topic/Sub Topic: Ask a Technical Question, Product Launch, Keypad-Operator Document Number: INV-2JP4W2 Published Date: 07/15/2015	07/15/2015
Will there be a remote keypad option for the P1000? Posted Date: 06/29/2012 Answer: Yes, the P1000 comes standard with a real time clock LCD version (JVOP-180C). There is also a real time clock version with a reflective back (JVOP-180CR) that is more readable in the sunlight. Product Group/Line: Inverter Drives, P1000 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: DRV-8VQKXW Published Date: 06/29/2012	06/29/2012
Will there be a remote keypad option for the A1000? Posted Date: 01/04/2011 Answer: Yes. Both LCD and LED versions are available, and are NEMA 1 rated. There is also a version with a reflective back that is more readable in the sunlight. Product Group/Line: Inverter Drives, A1000 Drive Topic/Sub Topic: Ask a Technical Question, Keypad-Operator Document Number: DRV-8CDKL2 Published Date: 01/04/2011	01/04/2011
Will the P1000 have embedded Siemens and Johnson Metasys protocols? Posted Date: 10/03/2012 Answer: These protocols will not be embedded into the drive, However, an option card will be available for these protocols in the near future. Product Group/Line: Inverter Drives, Network Communications Options, P1000 Configured, P1000 Drive Topic/Sub Topic: Ask a Technical Question, Network Communications Document Number: DRV-8YQNE5 Published Date: 10/03/2012	10/03/2012
Will the P1000 drive be part of the configured drive program? Posted Date: 08/17/2012 Answer: Yes, P1000C industrial UL Type 12 configured packages are available. Product Group/Line: Inverter Drives, P1000 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch Document Number: DRV-8VQKVL Published Date: 08/17/2012	08/17/2012
Will the motor stay enabled (Hold Position) after the abort input is activated? Posted Date: 03/28/2002 Answer: It depends on the OE ("Off on Error") command. OE0 is the default and will allow the motor to stay enabled. OE1 will configure the controller to disable the motor when there is an error or an abort by either dedicated input or software command. Product Group/Line: Controllers, SMC-2000, SMC-3010 LEGEND-MC, YTerm Software Topic/Sub Topic: Ask a Technical Question, Operation, Programming Document Number: MNEN-5CJMPA Published Date: 03/28/2002	03/28/2002
Will the HV600 have Emergency Override capability? Posted Date: 09/03/2019 Answer: Yes, the HV600 will have Emergency Override functionality with several important enhancements as standard. Product Group/Line: Inverter Drives, HV600 Drive Topic/Sub Topic: Ask a Technical Question, Product Launch, Protective Features Document Number: INV-874CX1 Published Date: 09/03/2019	09/03/2019
Will the FP605 offer 600V drives? Posted Date: 05/17/2022 Answer: Yes, the FP605 will have 600V drive models. Development is ongoing and planned for future release. Product Group/Line: Inverter Drives, FP605 Topic/Sub Topic: Ask a Technical Question, Product Launch, Product Status Document Number: INV-CE0716 Published Date: 05/17/2022	05/17/2022
Will non-Renishaw or non-Heidenhain encoders work with Yaskawa serial converters? Posted Date: 03/17/2016 Answer: Please see attached document for details. Attachments: 192KB Product Group/Line: SGDV Analog, Servo Products, SGDV EtherCAT, SGDV Indexer, SGDV MECHATROLINK-II, SGDV MECHATROLINK-III, SGDV MP2600iec, SGDV SigmaLogic, SGLT Series, SGLG Series, SGLF Series Topic/Sub Topic: Wiring, Ask a Technical Question Document Number: SRV-K07R01 Published Date: 03/17/2016	03/17/2016
Will MotionWorks IEC 2 run on Windows XP? Posted Date: 09/21/2011 Answer: Yes, but it requires Service Pack 3, which will be verified at the time of installation. Product Group/Line: Controllers, MotionWorks IEC Topic/Sub Topic: Ask a Technical Question, Software Document Number: MTN-8HKP5U Published Date: 09/21/2011	09/21/2011
Will I pay for freight on my return? Posted Date: 05/22/2014 Answer: Customer is responsible for all inbound freight. Outbound freight charges: Will be returned via prepaid ground shipment for warranty repairs. Will be returned at customer expense prepaid and add for non-warranty repairs unless otherwise specified by customer. Outgoing freight will be FedEx ground unless otherwise specified by the customer on the repair purchase order. Product Group/Line: Inverter Drives, Controllers, Servo Products, General Controllers, General Inverter Drives, General Servo Topic/Sub Topic: Ask a Technical Question, Repair Document Number: DRV-9BJPJ7 Published Date: 05/22/2014	05/22/2014
Will IEC 1 work at all on Windows 7? Posted Date: 09/21/2011 Answer: No. It will not work. You will need IEC 2.for the Windows 7 operating system. Product Group/Line: Controllers, MotionWorks IEC Topic/Sub Topic: Ask a Technical Question, Software Document Number: MTN-8HKNFM Published Date: 09/21/2011	09/21/2011
Will I be notified of the charges before the unit is repaired? Posted Date: 04/22/2014 Answer: All repairs will be quoted a flat rate repair charge at the time the return authorization number is issued for all non-warranty repair items. We will honor all quote requests. However, if the customer fails to accept quotation within 2 weeks of issue, the item will be returned and an inspection fee will be invoiced. Product Group/Line: Inverter Drives, Controllers, Servo Products, General Controllers, General Inverter Drives, General Servo Topic/Sub Topic: Ask a Technical Question, Repair Document Number: DRV-9BJPJ5 Published Date: 04/22/2014	04/22/2014
Will I be charged an evaluation fee? Posted Date: 04/22/2014 Answer: Yaskawa America, Inc., Drives & Motion Division offers no cost evaluations for each Yaskawa product sent in for repair. Product Group/Line: Inverter Drives, Controllers, Servo Products, General Controllers, General Inverter Drives, General Servo Topic/Sub Topic: Ask a Technical Question, Repair Document Number: DRV-9BJPJ6 Published Date: 04/22/2014	04/22/2014

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SAFETY PRECAUTIONS AND INSTRUCTIONS FOR USE OF FAQ INFORMATION!

Please read and understand the product instruction manual before installing, servicing or operating Yaskawa products. FAQ content and illustrations are provided as technical advice to augment the information in manual, not supersede it. It is not possible to give detailed instructions for all types of installation or support activities. The information described in the FAQs are subject to change without notice to improve the product or FAQ. Yaskawa assumes no responsibility for errors or omissions or damages resulting from the use of the information contained in any FAQ. All warnings, cautions and product instruction for product use must be followed. Installation, operation and maintenance should be carried out by qualified personnel. Failure to observe these and other precautions highlighted in the product manuals will expose the user to high voltages resulting in, serious injury or death. Qualified personnel are defined as individuals who are familiar with the installation, starting, operation and maintenance of Yaskawa products of the type described and have proper qualifications to perform the work.

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