Support

Contact Information

United States
Phone: 1-800-YASKAWA (927-5292), dial 3
Direct line: (847) 689-3709
Fax: 1-847-785-2713
Hours: 7:00 am to 5:30 pm (CST) - Monday through Friday
Email: repair@yaskawa.com
Online Submit Repair Request
When submitting your request online, please include material number and any failure information with the request. For a non-warranty repair or to receive an advance warranty replacement please send a Purchase Order for the price of repair. A return number is required before returning any item and will be issued after receipt of the request. View the full repair procedure.
 
Canada, Mexico, Central and South America
View Contact Information
 
Outside the Americas
Phone: 1-847-887-7000, ask for Technical Support
 
Imported Systems
Phone: 1-614-733-3200
Fax: 1-614-733-3222
Hours: 8:00 am to 5:00 pm (EST) - Monday through Friday
Email: yesg-oh@yaskawa.com

Before you call....

Please have the following information available:

  • Model and spec number of the unit
  • Serial Number
  • Failure information (fault and alarm codes, descriptions)
  • Application which the product is used on
  • Length of time in service