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Contact Information

United States
Phone: 1-800-YASKAWA (927-5292), dial 3
Direct line: (847) 689-3709
Fax: 1-847-785-2713
Hours: Drives Support Hours: 7:00am - 7:00pm (CST) Mon-Fri
  Motion & CNC Support Hours: 8:00am - 5:00pm (CST) Mon-Fri
Email: repair@yaskawa.com
Online Submit Repair Request
When submitting your request online, please include material number and any failure information with the request. For a non-warranty repair or to receive an advance warranty replacement please send a Purchase Order for the price of repair. A return number is required before returning any item and will be issued after receipt of the request. View the full repair procedure.
Status: Check My Repair Status
 
Canada, Mexico, Central and South America
View Contact Information
 
Outside the Americas
Phone: 1-847-887-7457, dial 3
 
Imported Systems
Phone: 1-614-733-3200
Fax: 1-614-733-3222
Hours: 8:00 am to 5:00 pm (EST) - Monday through Friday
Email: yesg-oh@yaskawa.com

Before you call....

Please have the following information available:

  • Model and spec number of the unit
  • Serial Number
  • Failure information (fault and alarm codes, descriptions)
  • Application which the product is used on
  • Length of time in service