Support

Contact Information

United States
Phone: 1-800-YASKAWA (927-5292), dial 24
Fax: 1-847-785-2745
Hours: 7:30 am to 5:00 pm (CST) - Monday through Friday
Email: fieldservice@yaskawa.com

Send Us Your Field Service Request - Online | Fax

Canada, Mexico, Central and South America
View Contact Information
 
Outside the Americas
Phone: 1-847-887-7000, ask for Technical Support
 
Imported Products
Phone: 1-614-733-3200
Fax: 1-614-733-3222
Hours: 8:00 am to 5:00 pm (EST) - Monday through Friday
Email: yesg-oh@yaskawa.com

Before you call....

Please have as much of the following information available:

  • Complete model and spec number of the unit
  • Serial Number
  • Failure information (fault and alarm codes, descriptions)
  • Application which the product is used on
  • Length of time in service
  • Time of occurrence
  • Machine repair history prior to failure
  • Purchase order with date service is required
  • For warranty service calls please have case number available or contact technical support for case number to validate your warranty