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Yaskawa America earned a Superior Rating for its customer experience in 2024, based on objective data gathered from more than 3,000 customers across multiple touchpoints.

The rating was determined through a third-party survey conducted by Interaction Metrics, a firm specializing in customer experience evaluation. The survey was sent to Yaskawa’s distributors, OEMs, and end users—including both primary and non-primary customers—resulting in both a comprehensive and expansive dataset.

Participants were asked to rate nearly 100 aspects of Yaskawa’s performance, achieving an overall average score of 89 out of 100. Multiple departments and areas of Yaskawa exceeded an outstanding score of 90, including Technical Support, Product Performance, Product Quality, Inside Sales, Application Engineering, Field Service, and Training Classes.

“I am extremely enthusiastic about the progress we’ve made, and clearly our customers are pleased as well,” said Dennis Fitzgerald, Vice President of Customer Satisfaction at Yaskawa America.

With over 3,000 customers surveyed, 2024 marks Yaskawa’s strongest customer experience performance to date.

Interaction Metrics
Interaction Metrics is a Customer Experience agency that uncovers the insights clients need to strengthen their customer relationships. Its surveys, interviews, and other research methods are the most science-forward in the industry.