Implementing remote technical training

May 31, 2018

Today it is possible to provide your customer with remote technical training, including hands-on time with your product. Industrial devices such as programmable logic controllers (PLCs) and servos rely on an Ethernet or universal serial bus (USB) connection for troubleshooting, configuration, and programming. This traditionally means that you have to be close to the device to learn how to use it. But by using an Internet of Things (IoT) gateway, or a remotely-controlled PC, critical how-to skill-based training can be made available to students anywhere there's an Internet connection (see Figure 1). This also means that students can follow along with tutorial videos to learn at their own pace, on their own PC, just like they would with software-only eLearning.

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